FAQ
How to Use the Service
About the Service
About Shipping
- Can you ship fresh, refrigerated, or frozen foods internationally via cool (temperature-controlled) delivery?
- Why are some shipping methods not available?
- Can I change the shipping method after placing an order?
- Can items ordered in the same cart be split into multiple shipments?
- Are there any size or weight limits?
- How long does it take from placing an order until the items are shipped?
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About Fees and Payment
Customer Protection
- It seems that the item has not been arranged or is delayed
- The delivered items are missing or incorrect
- My delivery is delayed
- Can you ship items that contain lithium-ion batteries (such as mobile phones, laptops, digital cameras, etc.)?
- Can you ship medicines?
- Can you ship alcoholic beverages?
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