We sincerely apologize for the inconvenience.
We kindly ask you to follow the steps below.
If import customs clearance is delayed
Please check once again whether you have received any message addressed to you from the carrier (post office, DHL, etc.) or from customs.
In most cases, you will be contacted via a “delivery notice,” phone call, or SMS.
If you have not received any message, please contact our store. We will confirm the status with the carrier on your behalf.
If the carrier’s transportation is delayed
If your parcel has already arrived near your area, please contact your local post office or the carrier’s service office.
The contact details are listed on the online tracking page that we provided when your parcel was shipped.
If your case does not fall under the above, please contact our store. We will confirm the status with the carrier on your behalf.
*This FAQ is displayed using automatic translation.