If your order includes items that cannot be shipped (prohibited items),
our customer concierge will contact you at your registered email address before item arrangement is completed to discuss the matter. Please note that this may cause a delay in item arrangement.
From pre-order inquiries and questions at the time of ordering (such as “How much will it cost?” or “How long will delivery take?”) to post-order support, please feel free to contact our customer concierge with any questions, no matter how small.
Contact the Customer Concierge
*As a general rule, we will respond within 24 business hours.
*Commonly inquired items include prohibited items such as perfume, nail polish, deodorants, and other spray-can products that use high-pressure gas. Guide page “Items We Cannot Handle”
*This FAQ is displayed using automatic translation.