Can you ship items that contain lithium-ion batteries (such as mobile phones, laptops, digital cameras, etc.)?

Items containing lithium-ion batteries can be shipped to most countries/regions (with some exceptions), but there are many restrictions when sending them.

Under the universal rules for international mail, batteries cannot be shipped by themselves and must be installed in the device.

(Example)

  • Mobile phones and laptops → Shippable because the battery is installed in the device

  • Power banks, standalone lithium batteries, wireless earphones → Classified as dangerous goods and generally cannot be shipped

(※Wireless earphones may be shippable under certain conditions, so please consult our customer concierge.)

In addition, depending on the destination country and the carrier, shipping may not be available, or there may be limits on the number of items per parcel.

 

*This FAQ is displayed using automatic translation.