Depending on the shipping method, carrier, and destination country/region, the maximum size and weight and restrictions on contents may differ.
If your shipment does not meet these conditions, that shipping method cannot be used.
In addition, even if the item’s size and weight are within the limits, the shipping method may still be unavailable if the package exceeds the limits after packing.
If the shipping method selected at the time of ordering cannot be used, or if shipping restrictions require your items to be shipped in multiple parcels, and we are unable to arrange shipping using your preferred method, our customer concierge will contact you to discuss the available options.
*This FAQ is displayed using automatic translation.