We do not support international shipping via temperature-controlled (cool) delivery services.
Therefore, we are unable to ship items such as fresh foods and refrigerated or frozen products that are prone to quality changes due to temperature fluctuations.
Since air or sea transport may expose parcels to temperatures higher or lower than normal room temperature, please refrain from ordering items whose quality may be easily affected.
If your order includes applicable items (such as products that may lose quality during delivery), our customer concierge may contact you before we begin arranging the items.
In such cases, arranging your other items may also be delayed, so please review this in advance before placing your order.
For items that cannot be shipped, please refer to this page.
*This FAQ is displayed using automatic translation.