The repacking fee is a charge for the work involved in modifying or removing items in a package at the customer’s request.
A fee of Repacking Fee JPY 1,000 will be charged per occurrence.
Please note that, as a rule, we do not accept repacking at the customer’s request—such as splitting items from the same cart (the same order number) into multiple parcels or adding items after placing the order. However, if repacking becomes necessary for special reasons at the customer’s request and the work is carried out, the fee will apply.
*This FAQ is displayed using automatic translation.